This website uses cookies to better the user experience of its visitors. Where applicable, this website uses a cookie control system, allowing users to allow or disallow the use of cookies on their computer/device on their first visit to the website. This complies with recent legislative requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device. To learn more click Cookie Policy.

Privacy preference center

Cookies are small files saved to a user’s computer/device hard drive that track, save, and store information about the user’s interactions and website use. They allow a website, through its server, to provide users with a tailored experience within the site. Users are advised to take necessary steps within their web browser security settings to block all cookies from this website and its external serving vendors if they wish to deny the use and saving of cookies from this website to their computer’s/device’s hard drive. To learn more click Cookie Policy.

Manage consent preferences

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Cookies list
Name _rg_session
Provider rubygarage.org
Retention period 2 days
Type First party
Category Necessary
Description The website session cookie is set by the server to maintain the user's session state across different pages of the website. This cookie is essential for functionalities such as login persistence, ensuring a seamless and consistent user experience. The session cookie does not store personal data and is typically deleted when the browser is closed, enhancing privacy and security.
Name m
Provider m.stripe.com
Retention period 1 year 1 month
Type Third party
Category Necessary
Description The m cookie is set by Stripe and is used to help assess the risk associated with attempted transactions on the website. This cookie plays a critical role in fraud detection by identifying and analyzing patterns of behavior to distinguish between legitimate users and potentially fraudulent activity. It enhances the security of online transactions, ensuring that only authorized payments are processed while minimizing the risk of fraud.
Name __cf_bm
Provider .pipedrive.com
Retention period 1 hour
Type Third party
Category Necessary
Description The __cf_bm cookie is set by Cloudflare to support Cloudflare Bot Management. This cookie helps to identify and filter requests from bots, enhancing the security and performance of the website. By distinguishing between legitimate users and automated traffic, it ensures that the site remains protected from malicious bots and potential attacks. This functionality is crucial for maintaining the integrity and reliability of the site's operations.
Name _GRECAPTCHA
Provider .recaptcha.net
Retention period 6 months
Type Third party
Category Necessary
Description The _GRECAPTCHA cookie is set by Google reCAPTCHA to ensure that interactions with the website are from legitimate human users and not automated bots. This cookie helps protect forms, login pages, and other interactive elements from spam and abuse by analyzing user behavior. It is essential for the proper functioning of reCAPTCHA, providing a critical layer of security to maintain the integrity and reliability of the site's interactive features.
Name __cf_bm
Provider .calendly.com
Retention period 30 minutes
Type Third party
Category Necessary
Description The __cf_bm cookie is set by Cloudflare to distinguish between humans and bots. This cookie is beneficial for the website as it helps in making valid reports on the use of the website. By identifying and managing automated traffic, it ensures that analytics and performance metrics accurately reflect human user interactions, thereby enhancing site security and performance.
Name __cfruid
Provider .calendly.com
Retention period During session
Type Third party
Category Necessary
Description The __cfruid cookie is associated with websites using Cloudflare services. This cookie is used to identify trusted web traffic and enhance security. It helps Cloudflare manage and filter legitimate traffic from potentially harmful requests, thereby protecting the website from malicious activities such as DDoS attacks and ensuring reliable performance for genuine users.
Name OptanonConsent
Provider .calendly.com
Retention period 1 year
Type Third party
Category Necessary
Description The OptanonConsent cookie determines whether the visitor has accepted the cookie consent box, ensuring that the consent box will not be presented again upon re-entry to the site. This cookie helps maintain the user's consent preferences and compliance with privacy regulations by storing information about the categories of cookies the user has consented to and preventing unnecessary repetition of consent requests.
Name OptanonAlertBoxClosed
Provider .calendly.com
Retention period 1 year
Type Third party
Category Necessary
Description The OptanonAlertBoxClosed cookie is set after visitors have seen a cookie information notice and, in some cases, only when they actively close the notice. It ensures that the cookie consent message is not shown again to the user, enhancing the user experience by preventing repetitive notifications. This cookie helps manage user preferences and ensures compliance with privacy regulations by recording when the notice has been acknowledged.
Name referrer_user_id
Provider .calendly.com
Retention period 14 days
Type Third party
Category Necessary
Description The referrer_user_id cookie is set by Calendly to support the booking functionality on the website. This cookie helps track the source of referrals to the booking page, enabling Calendly to attribute bookings accurately and enhance the user experience by streamlining the scheduling process. It assists in managing user sessions and preferences during the booking workflow, ensuring efficient and reliable operation.
Name _calendly_session
Provider .calendly.com
Retention period 21 days
Type Third party
Category Necessary
Description The _calendly_session cookie is set by Calendly, a meeting scheduling tool, to enable the meeting scheduler to function within the website. This cookie facilitates the scheduling process by maintaining session information, allowing visitors to book meetings and add events to their calendars seamlessly. It ensures that the scheduling workflow operates smoothly, providing a consistent and reliable user experience.
Name _gat_UA-*
Provider rubygarage.org
Retention period 1 minute
Type First party
Category Analytics
Description The _gat_UA-* cookie is a pattern type cookie set by Google Analytics, where the pattern element in the name contains the unique identity number of the Google Analytics account or website it relates to. This cookie is a variation of the _gat cookie and is used to throttle the request rate, limiting the amount of data collected by Google Analytics on high traffic websites. It helps manage the volume of data recorded, ensuring efficient performance and accurate analytics reporting.
Name _ga
Provider rubygarage.org
Retention period 1 year 1 month 4 days
Type First party
Category Analytics
Description The _ga cookie is set by Google Analytics to calculate visitor, session, and campaign data for the site's analytics reports. It helps track how users interact with the website, providing insights into site usage and performance.
Name _ga_*
Provider rubygarage.org
Retention period 1 year 1 month 4 days
Type First party
Category Analytics
Description The _ga_* cookie is set by Google Analytics to store and count page views on the website. This cookie helps track the number of visits and interactions with the website, providing valuable data for performance and user behavior analysis. It belongs to the analytics category and plays a crucial role in generating detailed usage reports for site optimization.
Name _gid
Provider rubygarage.org
Retention period 1 day
Type First party
Category Analytics
Description The _gid cookie is set by Google Analytics to store information about how visitors use a website and to create an analytics report on the website's performance. This cookie collects data on visitor behavior, including pages visited, duration of the visit, and interactions with the website, helping site owners understand and improve user experience. It is part of the analytics category and typically expires after 24 hours.
Name _dc_gtm_UA-*
Provider rubygarage.org
Retention period 1 minute
Type First party
Category Analytics
Description The _dc_gtm_UA-* cookie is set by Google Analytics to help load the Google Analytics script tag via Google Tag Manager. This cookie facilitates the efficient loading of analytics tools, ensuring that data on user behavior and website performance is accurately collected and reported. It is categorized under analytics and assists in the seamless integration and functioning of Google Analytics on the website.

How Much Does It Cost to Develop a Telemedicine App Like Doctor on Demand?

  • 27477 views
  • 11 min
  • Jan 16, 2019
Daria R.

Daria R.

Copywriter

Vlad V.

Vlad V.

Chief Executive Officer

Share

Three minutes. That’s the average time a patient waits to connect with a doctor using Doctor on Demand. No wonder this app has caused a furor and now has more than a million registered users. The app has become so popular that many clinics and private entrepreneurs are now thinking about developing similar apps for themselves. So what does it take to start a telemedicine app development? Let’s find out.

What is Doctor on Demand?

Doctor on Demand enables quick video consultations with specialists. The app offers consultations 24/7 and runs on smartphones, tablets, and computers. During a video conference with a doctor, a patient shares symptoms, gets a full consultation, receives a diagnosis, and is given a prescription or, in some cases, a list of lab tests they should run. Among the most common conditions that patients treat using the app are cold and flu, rashes, urinary tract infections, and allergies.

how to create a telemedicine app

As you can see, everything is simple. Simplicity is one of the main reasons why patients like the app so much. Here are the latest numbers that reflect its popularity and success.

telemedicine app development

Why telemedicine apps are so popular

The reason why telemedicine apps have huge potential is that they offer advantages for both patients and doctors. This solves the chicken and egg problem.

Benefits that attract patients

  • Convenience. Making appointments in advance, driving to a clinic, and waiting in a long line isn’t the most convenient way to get a doctor’s assistance. 74 percent of patients prefer easy access to healthcare services over in-person interactions with providers. This number is higher in rural and remote areas. In the US, for every 100,000 rural patients there are only 43 specialists available.
  • Save time and get results faster. Patients not only save time on consultations but also can start treatment straight away, right after the video call ends. This reduces treatment time and provides faster results.
  • Medical record mobility. Even in the modern world, it’s still difficult to get access to your own electronic medical records, not to mention someone else’s data. A telemedicine app allows patients to view their medical records and send them to family members and doctors.

Benefits that attract doctors

  • Flexibility. According to Doctor on Demand, 20 percent of doctors and physicians work 60- to 80-hour weeks, and 15 percent admit they have depression that negatively influences their efficiency. What’s more, 15 percent of respondents who report depression fear that their depression could cause them to make errors that they wouldn’t ordinarily make. Working via a telemedicine app, doctors can choose their own schedule.
  • Less administrative work. The lion’s share of a physician’s work day is spent on administrative tasks and paperwork. As a result, doctors examine fewer patients and have to stay after work to fill out all the paperwork. A telemedicine app minimizes paperwork and automates a lot of tasks.
  • More patients and more revenue. Less paperwork means more patients. And more patients means more revenue.

Features of a telemedicine app

If you want to start your telemedicine app development, you need a list of must-have features. The Doctor on Demand platform has different interfaces, with different feature sets, for doctors and patients.

Features for patients

Profiles

To create a profile, a patient enters their name, address, sex, age, medical history, and other crucial data required to start the treatment process.

Book an appointment

A user can see a list of doctors, view their profiles, and book an appointment with the doctor they choose. This feature is one of the most crucial because it gives patients information about a practitioner’s availability and lets them book a time that’s suitable for them.

Video conferencing

Patients use this feature when they need a doctor to examine them. Physicians perform initial observations via video chat, which is why video quality is so important. Proper diagnosis and accurate treatment depend on a smooth connection and clear image.

Voice-only calls

When it comes to psychological problems, some people don’t want to show their faces and prefer to communicate incognito. For these purposes, the app offers a voice-only call feature. It provides a secure channel for people who feel embarrassed to talk about their issues to get qualified assistance.

Cloud-based e-record storage

Once patients have created their accounts, they get e-Medical record storage that contains all their information, including medical data and communication history. If necessary, these records can be shared with another specialist, a spouse, or another family member.

Medication tracker

The app stores all prescriptions that a doctor writes and sends notifications to remind patients to take their medicine.

Geolocation

According to US medical regulations, a telemedicine app must connect patients with physicians licensed within the state the patients are physically located in. For these purposes, the Doctor on Demand app uses Google Maps to determine a user’s location. Users can also see a map to find the nearest pharmacy to pick up their prescriptions.

Built-in chat

A patient can use the secure built-in chat to contact a doctor with any urgent query, to get a second consultation, or if they have any questions concerning prescribed medications.

Payment gateway

Doctor on Demand allows patients to pay by credit or debit card. It accepts all major credit cards: Visa, Mastercard, American Express, and Discover. Patients may also pay using HSA or FSA debit cards as long as they have a Visa or Mastercard logo.

Ratings and reviews

After a consultation or after recovery, a user can rate the doctor and leave a review. This feature helps new patients make better choices while looking for physicians.

Features for doctors

Profiles

A doctor needs to provide their name, address, photo, specialization, and availability. They can also provide data about their experience and education.

Scheduling

Doctors can make changes to their schedules based on their availability.

Manage appointments

Physicians can view their full list of appointments and accept or reject them.

Live video calls

Video calls help doctors to examine patients more precisely. A doctor can ask a patient to show their skin or throat, for instance to see a lesion up close and make a diagnosis.

Doctors can also use voice-only calls and built-in chat options to communicate with patients.

Electronic medical records

Doctors have access to medical records of all their patients anytime they need.

Digital prescriptions

Doctor on Demand allows doctors to prescribe medicine right in the app. Patients can use these prescriptions to buy medicine or to get other health services at medical establishments.

The bottom line: The feature lists are pretty similar for both interfaces. At the same time, patients and doctors have access to only those features they need the most. For example, for patients, it’s vital to have access to personal profiles so they can track their appointments and results (like treatment plans and prescriptions). The most important features for doctors are connected with their schedules. That’s why they can monitor and manage schedules right from their profiles.

How telemedicine apps make money

Doctor on Demand doesn’t have a subscription fee. It doesn’t offer any premium accounts either. All features are available from the start. So how does it make money? The app charges a 25 percent fee to patients each time they pay for a consultation. The cost for a visit depends on the duration and on the specialist:

  • Medical doctor: $75 for a 15-minute consultation
  • Psychologist: $79 for a 25-minute consultation, $119 for a 50-minute consultation
  • Psychiatrist: $229 for a 45-minute initial consultation, $99 for a 15-minute follow-up visit

However, a transaction fee isn’t the only way Doctor on Demand makes money. It also provides its software as a service, offering its software to other medical establishments. Doctor on Demand charges these SaaS customers a per-provider fee. Companies that use Doctor on Demand software pay for each employee every month. This fee is about $1 per person per month, so if a company has 100,000 employees, it would cost about $1.2 million every year.

Here are some other approaches to monetizing your telemedicine app:

  • Annual membership for patients. The Arizona Telemedicine Program uses this monetization strategy. Its customers pay an annual fee and a charge for every service they receive.
  • Monthly fee for doctors and patients. This approach requires both patients and doctors to pay a fee every month to use the software. Myca Nutrition uses this approach and also franchises its system to other countries.
  • Franchising. If your local market is overcrowded, why not go to another market? This is exactly what SkyHealth did. SkyHealth is a nongovernmental organization based in the United States. The company offers its franchise to health organizations for only $3,000.
  • A per-minute charge. In this case, a patient pays for every minute of a consultation with a specialist. The Tele Doctoral program, owned by the Norwegian Telenor Group, charges $US0.08 per minute for a phone consultation with a doctor.

Challenges of developing a telemedicine app

Building a telemedicine app, like any medical app, involves certain challenges including security and legal compliance. Here’s a short overview of what you must keep in mind when you start your telemedicine app development:

#1. Security concerns

Private health information is sensitive. Telemedicine applications collect and store information and, naturally, this makes customers wonder if their health data is in a safe place and who has access to it.

Solution. To protect your customers, you might want to implement multiple-factor authentication, biometric identification (like face or fingerprint ID), and data encryption. These measures improve the security of your app and protect it from data breaches.

#2. Lack of trust

Another concern is connected with doctors’ qualifications. Patients want to be sure that they’re communicating with a qualified professional, not with a fresh university graduate.

Solution. Testimonials from patients and a transparent rating system can persuade your customers. You can also allow doctors to provide links to their social media profiles so patients can get to know their doctors from another, more personal side.

#3. Compliance with healthcare legislation

Different countries have their own acts and laws that regulate the collection, processing, storage, and sharing of personal health information. In the USA, it’s HIPAA. In Canada, it’s PIPEDA. European Union countries follow the Data Protection Directive 1995/46/EC and the e-Privacy Directive 2002/58/EC. Your telemedicine app has to comply with the laws in the country where it operates.

Solution. Pay attention to the laws regulating medical data processing in the country your app will work in. Choose a development company that has experience developing HIPAA or PIPEDA compliant systems to be sure that the product you develop with be compliant and won't cause any legal issues in the future.

How much does it cost to develop a telemedicine app?

Here’s a rough estimate of the cost to develop an app like Doctor on Demand for iOS and Android.

  • Business analysis - 105h
  • Project management - 260h
  • UX design - 450h
  • Quality assurance - 640h
  • UI design - 680h
  • Frontend development - 2380h
  • Backend development - 930h

The total duration of this project is around 5,445 hours. To find out the cost of the development, we need to multiply the duration by the hourly rate of a software development company. Here are the average hourly rates of development companies in different regions.

Choosing Central and Western Europe countries, be ready to pay around $234,135 for a telemedicine app like Doctor on Demand. In Ukraine, a similar app will cost you approximately $136,125 for only one app (iOS or Android). 

As an alternative to costly development from scratch, our team developed a solution for fast and cost-efficient development of an online consulting platform that is completely suited to your business needs. It allows us to minimize the development cost of a telemedicine app to $40,000 for an MVP. 

This solution has the most necessary feature modules and deepest level of customization that allow for developing basic functionality fast and on your budget, adding unique features, and creating custom design to help your product stand out. 

CONTENTS

Authors:

Daria R.

Daria R.

Copywriter

Vlad V.

Vlad V.

Chief Executive Officer

Rate this article!

Nay
So-so
Not bad
Good
Wow
4 rating, average 4.5 out of 5

Share article with

Comments (2)
quickfingers
quickfingers over 4 years ago
When developing telemedicine app did you recommend a website vs native app?
Reply
Daria R.
Daria R. over 4 years ago quickfingers
Hi there! Your choice between a website and a native app should be based on such factors as the functionality of a telemedicine product, region, or country you want the app to work in, target audience, and more. For a free consultation, contact our team.
Reply

Subscribe via email and know it all first!